Welcome to ʶԳ’s New and Improved Website
Get answers to your questions, along with guidance on who to contact for additional support.o to contact for additional support.
ENERGY INTELLIGENCE ACCOUNT
1. What is my ʶԳ username?
Your username is your business email address
2. How do I reset my ʶԳ password?
Click on the Login button in the top right of your screen:
Please note: If you do not receive your reset email within 2 minutes, please check the ‘Junk’ folder in your email, or the spam filter of your company’s firewall system
For direct assistance with resetting your password contact our Customer Service team:
3. How do I set up my ʶԳ account?
For existing corporate subscriptions to ʶԳ, please contact Deborah Brown at customerservice@energyintel.com who will help set up your user account and provide access to your subscription products.
ENERGY INTELLIGENCE PRODUCTS
4. I cannot access products and services I subscribe to. Who should I contact?
5. How do I access padlocked content?
6. I can’t find my existing subscription content on this new site. Who should I contact?
7. I have a different question. Who should I contact?
For all other website enquiries, please complete the Ask Us form and a member of our Customer Service team will be in touch.
ENERGY INTELLIGENCE WEBSITE
8. What’s new about the ʶԳ website?
Our new website provides a better user experience – with a customized news feed, enhanced data visualization and interactivity, and mobile responsiveness, making it easier to take ʶԳ with you.
We’ve also designed the site to be:
ENERGY INTELLIGENCE APP
9. Can I still use the ʶԳ app?
You can now use our new responsive website to access your ʶԳ content on mobile phones and tablets, so we have temporarily discontinued the legacy app.
The new website gives you mobile access to all our content including research, data, podcasts and videos, which were unavailable on the app. This enhanced functionality gives you the full power of ʶԳ on your mobile device.
How to add a shortcut to ʶԳ on the home screen of your iPhone or iPad:
How to add a shortcut to ʶԳ on the home screen of your Android device:
CUSTOMER FEEDBACK
We’ve developed our new website to meet your needs, and we’d love to hear what you think